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Product
- To emphasise the detail in our pieces, some products are shown larger than actual size
- Lenghts stated are approximate to the nearest cm
- Resin and enamel colours may vary
- Stone colours may vary
- Unless otherwise stated, stones are either glass or synthetic materials
- Our jewellery is not suitable for the initial piercing or healing period
- Please order rings in metric sizes
Making A Purchase
Making a purchase could not be easier. Just browse our website or use the search function until you find what you want. Click on "Add to Basket" and then enter the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as your request is not confirmed until you enter payment details.
Payment & Currencies
We accept payment by most major credit or debit cards. Prices are shown in Great British Pounds Sterling and Euro. We accept most major credit and debit cards. As part of our commitment to the security of our customers we may contact you to request further validation of your details.
If you do not want to pay online, you may send your credit card information via phone, fax, or registered post. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.
Shipping And Handling
Orders are usually shipped via Royal Mail Special Delivery Services. All items are insured during transit to a maximum value of £2,500 per order. For reasons of security we will only ship to the billing address on the credit card when you order online. If this is not convenient please contact us and we will make alternate arrangement (we will need to verify your identity to do this). Packages sent using Special Delivery Services require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local postal point. Please speak to your local mail handlers if you are not sure about this. Click here for a separate page on shipping & shipping rates that contains full details.
Remittance Terms
Please note that all goods must be paid for in full before shipping. Goods remain the property of Sir22.com until payment is received in full
Tax Charges
Where necessary purchase taxes are included in the price.
Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. Details are not stored on the Internet or on any of our own computers.
Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment by alternative methods.
Returns & Cancellation
Return of Unwanted Goods - Our satisfaction guarantee. We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 10 days of receiving your goods to arrange a full refund (For reasons of hygiene, we cannot accept returns of unwanted earrings). You do not even need to tell us why if you do not want to. Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition within 14 days. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. We also strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. This guarantee does not affect your statutory rights as a consumer.
Return of Damaged or Faulty Goods
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact us on 08456 432 342 or e-mail us prior to sending them back. This guarantee does not affect your statutory rights as a consumer.
Order Completion
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns & Cancellation. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions
Your Privacy
Your privacy and trust is important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing (and avoid working with those who do), and will never give your contact information to other organisations unless legally required to do so. Further information on this topic can be found on our privacy policy page.
Customer Services
If you have any comments or questions about an order, or our products in general please contact one of our customer services representatives at  or by telephone on 08456 432 342. Lines are open Monday to Friday 9am to 5pm and all calls are charged at national rate. We will endeavour to respond to all customer services enquiries within 2 working days.
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